FAQ's
Your Appointment
How do I book an appointment at Indigo Hair Design in Stanthorpe?
You can book online using the Book Now button on this website. I am still getting familiar with online bookings so if you have any trouble or notice something that needs fixing, please reach out via the contact page or give the salon a call during business hours. I am always happy to help sort it out.
Can I park near the salon?
Yes! There is a grassed parking area located to the side of the building, accessed via Farley Street. Plenty of room so no need to stress about parking when you arrive.
I need to change or cancel my appointment. What do I do?
Life happens and I completely understand. Please give the salon a call as soon as you know you need to reschedule so I can offer your spot to another client. I always prefer a quick call over a no show. Please note that after a no show without notice, a non-refundable booking fee may be required to secure your next appointment.
Is there a toilet at the salon?
Yes! There is a toilet located just outside the back door. Just ask for the key at your appointment and I will gladly point you in the right direction.
I cannot find a babysitter. Can I bring my kids?
I am a mum too so I completely get it. Your little ones are welcome, though I do ask that they bring something to keep them busy and some snacks for longer appointments. For their safety I ask that kids do not touch anything on the salon trolleys or front desk, and that the back room stays off limits as I work with chemicals and sharp tools. If you are booked in for a longer service it may be worth rescheduling to a time when you can fully relax and enjoy your visit.
Do I need to know exactly what I want before I book?
Not at all. Coming in with a vague idea or even just a feeling is completely fine. I am good at asking the right questions to help you figure out what will work best for your hair type, lifestyle and budget before we commit to anything. That is what the consultation is for.
I have not had my hair done professionally in a long time. Will I be judged?
Never, and I mean that genuinely. Whether it has been six months or six years, you will receive the same warm and caring service as everyone else who sits in my chair. I am here to help you move forward with your hair, not make you feel bad about where it has been.
Hair Services and Results
How long will my colour or foils last?
Every head of hair is different, but most clients find their colour results stay beautiful for six to ten weeks depending on the service and how they care for their hair at home. At the end of every appointment I will recommend the right aftercare products and give you practical tips to help your colour go the distance between visits.
I have been colouring my hair at home. Is that going to be a problem?
No judgement here at all, and you would not be the first. I just need to know your colour history so I can make the best decisions for your hair going forward. At your consultation I will assess what we are working with and be honest about what is achievable safely so there are no surprises.
I want highlights but I am worried they will look too obvious or grow out badly.
A well-placed foil should look like it belongs on you, not like it came out of a box. I take time to consider your face shape, natural colour and how you want the result to grow out before placing a single foil. The goal is always highlights that look effortless and still look great at week eight.
I have had bad experiences at salons before. How do I know this will be different?
That is one of the most common things I hear and I never take it lightly. Every appointment at Indigo Hair Design starts with a proper conversation, not a quick nod before the scissors come out. I listen, ask questions, and will always tell you honestly what I think will work before doing anything. You are in charge of your hair, always.
Pricing and Value
Can I get an idea of pricing before I come in?
Absolutely. Pricing at Indigo Hair Design depends on your hair length, its current condition and the service you are after, so I always give you a clear guide before we begin. I would rather have that honest conversation upfront than have you feel caught off guard at the end of your appointment. Feel free to call the salon during business hours and I can give you a general estimate.
Why should I use professional products instead of supermarket ones?
Professional products like the Juuce and Pure ranges I stock are formulated with higher quality ingredients that protect your colour, maintain your hair health and actually do what they promise. Supermarket products often contain sulphates and fillers that strip colour and dry out hair over time. I only recommend products I genuinely believe in, and both Juuce and Pure are Australian owned and made.
Products and Online Orders
Do you offer local delivery in Stanthorpe?
Yes! If you are in the Stanthorpe area you can have your order delivered to your door for free. Please allow up to five business days for local delivery. You are also welcome to pop in and collect your order in salon, which will be ready within two to three business days.
How much does shipping cost for online orders?
Shipping is $12.95 for all orders Australia wide. Orders over $110 qualify for free shipping across Australia.
How do I track my order?
Once your order is packed and handed to Australia Post, you will be sent a tracking number. Use this number on the Australia Post website to follow your parcel all the way to your door.
My parcel seems lost or delayed. What do I do?
Once your package is in the hands of Australia Post, they are responsible for its delivery. Please contact Australia Post directly with your tracking number and they will be able to locate your parcel. If you are having ongoing trouble please feel free to reach out to us and we will do our best to help.
What is your return policy for products?
Unused and unopened haircare products can be returned within 14 days of receiving your order if they are not suitable for your hair. Please contact us on 07 4681 2500 or pop into the salon and we will organise that for you. Please note we cannot accept returns or refunds for change of mind, and opened or used products cannot be returned for hygiene reasons.
What Makes Indigo Different
What makes Indigo Hair Design different from other salons?
Indigo Hair Design is a small, relaxed Stanthorpe hair salon where you always have my complete focus for the entire appointment. There is no rushing between clients, no one else deciding what your hair should look like. After 26 years as a hairdresser, 17 of them right here in this salon, I have built my reputation on listening, being honest and sending every client home knowing how to look after their hair. My hope is that you leave feeling like you have found your forever hair home.