FAQ's
SALON FAQ'S
I need help making my appointment
I am new to taking online bookings so I apologise if it isn't as simple as it could be. If you notice something that needs work, or can't use the Book Now function for any reason, please reach out and let me know so I can help - either by the contact page here or phoning the salon during business hours.
Can I park nearby?
Yes! Of course you can. There is a grassed area located to the side of the building that is perfect for parking when you are at your appointment. Access is via Farley Street.
I need to change my appointment…
I get it! Life happens and sometimes we need to reschedule. Please just give the salon a quick call (during opening hours) as soon as you know you can’t make it and I can rearrange your time and day. I’d prefer a call and reschedule than not turning up, as this allows other clients to fill your spot.
-Please note that after a no show (without notice) you may be required to pay a non refundable booking fee to secure your next appointment.
Do you have a toilet?
Why yes! Located conveniently just outside our back door. Just ask for the key at your appointment if needed.
Can i bring my dog?
Whilst we all love puppy pats and cuddles it is preferred to leave your pooch at home. If this is not an option, just let me know prior to your appointment and we can schedule an appointment time that will not interfere with another clients service ( some people have allergies and fears relating to dogs). Any dog must be toilet trained and be great with humans :)
I can't find a babysitter?
I'm a mum too. I get it! Your kids are welcome, however a safe working place is essential. Bring something to occupy their time and snacks ( we all love snacks, right!?) if needed. If you are booked for a long service I'd suggest moving our appointment time to a more suitable time when you can enjoy a relaxing visit.
I only ask that if your kids are present that they please do not touch anything on the salon work trolleys or front desk and that the back room is out of bounds to the littlies as I use chemicals and sharp implements. I would hate for them to injure themselves.
ONLINE ORDER FAQ's
Local Delivery/Pick Up - Stanthorpe Area only
Did you know you can have your order delivered to your house for FREE! This is only available in the Stanthorpe area. Please allow up to 5 Business days for your order to be delivered. Alternately you are more than welcome to pop in a pick up your order. It will be available within 2-3 Business days.
Shipping Costs
All orders are $12.95 for shipping and there is free shipping Australia wide for all orders over $110.
Tracking my order
As soon as your order is packed and delivered to Australia Post, you will be sent a tracking number. Please use this number in the Australia Post website to track your order.
Lost/ Delayed parcels
Once your package is in the hands of Australia Post, they are responsible for the delivery of your goods. Please provide them with the relevant tracking number and they can help find your parcel.
Return Policy
Unused and unopened haircare products are able to be returned within 14 days of receiving your package if they are deemed not suitable for your hair. Please contact us on 4681 2500 or in salon and we can organise that for you. We cannot return or refund for change of mind. Any open or used products cannot be returned or refunded due to hygiene reasons.
Contact us
If you have any questions at all in regards to anything listed above or have a question we haven't answered please don't hesitate to call during business hours. The salon phone number is (07) 4681 2500, and I am always more than happy to help.